Privacy Policy

1. Information We May Collect

Depending upon how you interact with Choose Again USA, we may collect information including:

Information you provide directly

• Name
• Email address
• Telephone number
• Mailing address
• Registration information
• Workshop, retreat, or program preferences
• Information submitted through contact or inquiry forms
• Assessment and questionnaire responses
• Information provided when requesting a consultation, coaching, counseling, or other appointment
• Donation information
• Transaction and purchase information
• Communications you send to us
• Testimonials, feedback, reviews, or survey responses you voluntarily provide

You are not required to provide more personal information than is reasonably necessary to use a particular service.

2. Assessments and Personal Information

Some Choose Again USA assessments, questionnaires, registration forms, or communications may ask about relationships, emotional patterns, grief, life experiences, personal concerns, recurring difficulties, or reasons for seeking support.

This information may be personal or sensitive.

We may use information you voluntarily provide to:

• Help identify programs or resources that may be relevant to you
• Respond to your inquiry
• Recommend potential next steps
• Understand the needs of people interested in Choose Again
• Improve our programs and communications
• Administer registrations or services
• Evaluate the effectiveness of our programs

Choose Again USA website assessments are intended for educational, informational, and self-reflection purposes.

They are not diagnostic tools and are not intended to diagnose psychological, psychiatric, medical, or other health conditions.

Please do not submit medical records, Social Security numbers, financial account numbers, passwords, or other highly sensitive information through ordinary website forms unless specifically requested through an appropriate secure process.

3. Kajabi

Choose Again USA uses Kajabi to support portions of our website and online operations.

Kajabi may be used for functions including:

• Website and landing-page hosting
• Contact and registration forms
• Email subscriptions and communications
• Assessments
• Digital educational content
• Online programs
• Customer accounts
• Checkout and transaction-related functions
• Marketing automation
• Registration and participant management

When you submit information through a Kajabi-hosted page, form, assessment, or checkout, information you provide may be processed or stored through Kajabi's systems.

Kajabi may also use cookies and similar technologies to provide website functionality, maintain sessions, remember preferences, support analytics, and perform other platform functions.

Information processed through Kajabi may also be subject to Kajabi's applicable privacy and data-processing practices.

4. Payments and Payment Providers

Choose Again USA may accept payment for eligible workshops, events, programs, educational products, sessions, donations, or other offerings through third-party payment technologies and processors.

Depending upon the transaction and checkout configuration, available payment methods may include:

• Stripe
• PayPal
• Google Pay
• Afterpay
• Credit or debit cards
• Other payment methods made available through our authorized payment providers

When you select a payment method, information necessary to process the transaction may be collected directly by the applicable payment provider. This information may include:

• Name
• Billing information
• Payment credentials
• Transaction amount
• Contact information
• Device or technical information
• Fraud-prevention or identity-verification information

Choose Again USA generally does not receive or store your complete credit or debit card number when payment is processed through a third-party payment processor.

Each payment provider processes information according to its own terms, privacy policies, security practices, and legal obligations.

5. PayPal

If you select PayPal, PayPal may collect and process information necessary to authenticate your account and complete your transaction.

Your PayPal account and PayPal's processing of your personal and financial information are governed by your relationship with PayPal and PayPal's applicable terms and privacy policies.

Choose Again USA does not control PayPal's account eligibility, security verification, payment authorization, or other independent decisions.

6. Google Pay

Where available, you may choose Google Pay as a payment method.

When you use Google Pay, Google and the applicable payment processor may process information necessary to authenticate and complete your transaction.

Information handled by Google Pay is subject to Google's applicable terms and privacy practices.

Choose Again USA does not receive or control all payment credentials maintained within your Google Pay account.

7. Afterpay

Where available, eligible customers may choose Afterpay to divide an eligible purchase into installment payments.

Afterpay may independently collect and process information necessary to determine eligibility and administer its service. This may include:

• Name and contact information
• Transaction information
• Billing information
• Identity or verification information
• Device and technical information
• Information concerning your Afterpay account or use of Afterpay

Afterpay is an independent third-party payment provider.

Choose Again USA does not determine whether you qualify for Afterpay and does not control Afterpay's approval decisions, installment schedule, account administration, or collection activities.

Information you provide directly to Afterpay is governed by Afterpay's own terms and privacy policy.

8. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics systems, server logs, and similar technologies. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic location
• Date and time of visits
• Links or advertisements clicked
• Interactions with forms and landing pages
• Website traffic information
• Conversion information

We may use this information to understand website use, improve our services, measure marketing effectiveness, identify technical issues, and better communicate with people interested in Choose Again.

9. Cookies, Pixels and Analytics

Our website, including pages operated through Kajabi, may use cookies, pixels, web beacons, and similar technologies. These technologies may help us:

• Operate website functionality
• Maintain user sessions
• Remember preferences
• Understand visitor behavior
• Measure website traffic
• Evaluate advertising and marketing campaigns
• Determine whether advertisements lead to inquiries, registrations, or purchases
• Improve website and program performance

Third-party analytics, advertising, social media, or technology providers may also place or access cookies according to their own policies.

Where required by applicable law, we may provide additional cookie notices or consent choices.

You may also be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

10. How We Use Personal Information

Choose Again USA may use personal information to:

• Provide information, programs, workshops, events, and services
• Process registrations, donations, purchases, and transactions
• Respond to inquiries
• Schedule calls or appointments
• Administer assessments
• Deliver digital content
• Maintain participant and customer accounts
• Send requested Daily Messages, newsletters, educational materials, announcements, and program information
• Communicate regarding registrations or transactions
• Recommend appropriate resources or next steps
• Improve programs and communications
• Conduct internal analysis
• Measure marketing effectiveness
• Maintain appropriate organizational and financial records
• Protect the security and integrity of our organization and website
• Comply with legal obligations
• Carry out the charitable and educational mission of Choose Again USA

11. Email and Marketing Communications

If you subscribe to a Daily Message, newsletter, announcements, educational content, or other communications, we may send information concerning Choose Again resources, programs, workshops, events, services, and opportunities.

Where appropriate, forms will identify the communications for which you are registering.

Marketing emails will include a method for unsubscribing. You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism in an email or contacting us.

Unsubscribing from marketing communications will not necessarily prevent us from sending necessary transactional or administrative communications, such as purchase receipts, registration confirmations, account information, or changes affecting a program for which you registered.

12. How We May Share Information

Choose Again USA does not sell personal information for monetary compensation.

We may disclose information to service providers when reasonably necessary to operate our organization and provide requested services. Providers may include:

• Kajabi
• Stripe
• PayPal
• Google Pay and associated payment services
• Afterpay
• Website and domain providers
• Email providers
• Scheduling systems
• Analytics providers
• Advertising platforms
• Social media platforms
• Technology contractors
• Accounting and financial service providers
• Professional advisers

We may also share appropriate information with Choose Again-related organizations, facilitators, retreat operators, counselors, coaches, or service providers when reasonably necessary to respond to your request, coordinate a program, process a registration, or provide a service you have requested.

We may disclose information when required by law or when reasonably necessary to protect our legal rights, our organization, our users, or others.

13. Choose Again USA and Other Choose Again Organizations

Choose Again USA, Inc. is a U.S.-based nonprofit organization.

Certain programs, retreats, educational resources, facilitators, or services promoted through our website may be provided in collaboration with or by legally separate Choose Again organizations, facilitators, or providers.

If you request participation in one of those programs, relevant information may need to be shared with the organization responsible for providing that program.

When another organization or independent provider receives information directly from you, its own privacy practices may apply.

14. International Programs and Data Transfers

Choose Again programs may involve organizations, retreats, facilitators, or service providers located outside the United States, including programs in Costa Rica, Canada, Europe, or other locations.

If you request information about or register for an international program, information reasonably necessary to administer your participation may be transferred outside the United States.

Privacy laws in other countries may differ from those applicable in your state or country.

15. Counseling, Coaching and Professional Services

Choose Again USA may provide links, referrals, information, or scheduling opportunities for counseling, coaching, educational sessions, facilitated groups, or related services.

Privacy obligations applicable to a particular provider may depend upon the nature of the provider's professional relationship with you.

Unless expressly stated otherwise, information submitted to Choose Again USA through a general website form should not be assumed to constitute a confidential therapeutic communication, medical record, or protected healthcare record.

If you establish a separate professional relationship with a licensed healthcare or mental-health provider, that provider may provide separate privacy notices and agreements applicable to that relationship.

16. Donations

If you make a donation, we may retain information reasonably necessary to process the donation, issue acknowledgments or receipts, maintain nonprofit and accounting records, satisfy legal requirements, and communicate with you about our mission and activities.

17. Children

Our website and programs are generally intended for adults and are not directed toward children under 13.

We do not knowingly collect personal information online from children under 13 without appropriate authorization.

If you believe a child has submitted personal information without appropriate authorization, please contact us.

18. Data Retention

We retain personal information only as long as reasonably necessary for the purposes for which it was collected and for legitimate organizational, accounting, legal, security, dispute-resolution, and recordkeeping purposes.

Different categories of information may be retained for different periods.

19. Security

We use reasonable administrative, technical, and organizational measures intended to safeguard personal information.

However, no website, email service, payment system, or electronic transmission can be guaranteed to be completely secure.

Please exercise appropriate care when deciding what information to transmit electronically.

20. Your Choices

Depending upon your location and applicable law, you may have rights regarding personal information maintained about you. You may contact us to request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Delete certain information
• Update your communication preferences
• Stop sending marketing communications

We may need to verify your identity before processing certain requests.

21. Third-Party Websites

Our website may contain links to social media platforms, payment providers, facilitators, retreat facilities, accommodations, partner organizations, or other third-party websites.

Choose Again USA does not control these websites and is not responsible for their privacy or security practices.

We encourage you to review the applicable policies before providing personal information.

22. Changes to This Privacy Policy

We may update this Privacy Policy as our organization, programs, technology, service providers, or legal requirements change.

The current version will be posted on this page with an updated “Last Updated” date.

23. Privacy Contact

For questions or requests concerning this Privacy Policy, contact:

Use of this website is also subject to our Terms of Use & Conditions.